The AI Index · week 44 · Oct 30, 2026

Who AI recommends for
help desk software.

Five buyer questions, asked the same way every week to ChatGPT, Claude and Gemini. 15 answers this week, every one kept. Read them all.

Brands named most often in help desk software answers, week 44
RankChange since last weekBrandAI share of answersChatGPTClaudeGeminiWeeks12 weeks
1 ·no previous week Help Scout 60% 606060 1
2 ·no previous week Freshdesk 53% 406060 1
2 ·no previous week Intercom 53% 404080 1
4 ·no previous week Zendesk 40% 402060 1
5 ·no previous week HubSpot Service Hub 27% 04040 1
6 ·no previous week Gorgias 20% 0060 1
7 ·no previous week Crisp 13% 20020 1
7 ·no previous week Zendesk Suite 13% 0400 1
9 ·no previous week Already on HubSpot 7% 0200 1
9 ·no previous week B2B 7% 0020 1
9 ·no previous week B2C/E-commerce 7% 0020 1
9 ·no previous week Fin 7% 0020 1
9 ·no previous week Freddy AI 7% 0020 1
9 ·no previous week Freshdesk Freddy AI 7% 2000 1
9 ·no previous week Go with Freshdesk 7% 0020 1
9 ·no previous week Go with Gorgias 7% 0020 1
9 ·no previous week Go with HubSpot 7% 0020 1
9 ·no previous week Go with Intercom 7% 0020 1
9 ·no previous week Go with Zendesk 7% 0020 1
9 ·no previous week Groove 7% 0020 1
9 ·no previous week Intercom Fin 7% 2000 1
9 ·no previous week Jira Service Management 7% 0020 1
9 ·no previous week Plain 7% 0020 1
9 ·no previous week Salesforce Service Cloud 7% 2000 1
9 ·no previous week Zendesk AI 7% 2000 1
9 ·no previous week Zendesk Support 7% 0020 1

Put the badge on your site

Any brand ranked 1 to 10 this week can embed its badge. It links back to this chart, it updates with each week's run, and it stops working if the brand drops off the chart, so it never claims a rank the answers don't back up. Add ?theme=dark to the image address for the dark version.

#1 Help Scout
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/helpscout" alt="Recommended by AI: #1 for help desk software, The AI Index, Oct 2026" height="60"></a>
#2 Freshdesk
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/freshdesk" alt="Recommended by AI: #2 for help desk software, The AI Index, Oct 2026" height="60"></a>
#2 Intercom
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/intercom" alt="Recommended by AI: #2 for help desk software, The AI Index, Oct 2026" height="60"></a>
#4 Zendesk
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/zendesk" alt="Recommended by AI: #4 for help desk software, The AI Index, Oct 2026" height="60"></a>
#5 HubSpot Service Hub
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/hubspotservicehub" alt="Recommended by AI: #5 for help desk software, The AI Index, Oct 2026" height="60"></a>
#6 Gorgias
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/gorgias" alt="Recommended by AI: #6 for help desk software, The AI Index, Oct 2026" height="60"></a>
#7 Crisp
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/crisp" alt="Recommended by AI: #7 for help desk software, The AI Index, Oct 2026" height="60"></a>
#7 Zendesk Suite
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/zendesksuite" alt="Recommended by AI: #7 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Already on HubSpot
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/alreadyonhubspot" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 B2B
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/b2b" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 B2C/E-commerce
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/b2cecommerce" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Fin
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/fin" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Freddy AI
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/freddyai" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Freshdesk Freddy AI
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/freshdeskfreddyai" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Go with Freshdesk
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/gowithfreshdesk" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Go with Gorgias
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/gowithgorgias" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Go with HubSpot
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/gowithhubspot" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Go with Intercom
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/gowithintercom" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Go with Zendesk
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/gowithzendesk" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Groove
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/groove" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Intercom Fin
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/intercomfin" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Jira Service Management
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/jiraservicemanagement" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Plain
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/plain" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Salesforce Service Cloud
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/salesforceservicecloud" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Zendesk AI
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/zendeskai" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>
#9 Zendesk Support
<a href="https://mentioned.at/index/help-desk"><img src="https://mentioned.at/index/help-desk/badge/zendesksupport" alt="Recommended by AI: #9 for help desk software, The AI Index, Oct 2026" height="60"></a>